About this role
Job title: System Technology Specialist-Automation
About the Role Provide advanced technical support to local service organizations and customers in electrical, electronic, automation, and mechanical aspects of SIG filling line equipment. This role focuses on troubleshooting, diagnostics, and system optimization to ensure high equipment performance and customer satisfaction. Additionally, the position contributes to installation, commissioning, and continuous improvement projects, acting as a second-level support expert for field teams and service professionals.
What You'll Do
- Deliver 2nd level technical support to Service Account Managers and Field Service Engineers.
- Provide troubleshooting guidance and resolve complex system and automation issues.
- Conduct claim analysis and identify root causes for technical failures.
- Support installation, commissioning, and startup of equipment in collaboration with project teams.
- Develop and maintain technical documentation and support materials.
- Deliver remote technical support to customers and internal stakeholders.
- Work with PLC systems to support programming and system functionality.
- Assist in equipment upgrades, including installation of rebuilding kits and restoring production operations.
- Ensure high levels of customer satisfaction through effective problem resolution and service quality.
What We're Looking For
- Bachelor’s degree in electrical engineering, Automation, Control Systems, or related technical field.
- 6–10 years in technical roles.
- Proven experience in automation technology and technical service environments.
- Strong knowledge of PLC systems.
- Solid understanding of electrical, mechanical, and control system principles.
- Advanced proficiency in Microsoft systems and MS Office tools.
- Strong troubleshooting, analytical, and problem-solving skills.
- Effective communication skills; advanced English required (Spanish is a plus).
- Customer-oriented mindset with strong focus on quality, results, and continuous improvement.
Nice to Have
- Spanish language skills are a plus.
Compensation & Benefits
- Salary range: $85k-$95k per year.
- Generous healthcare & life insurance for you and qualified dependents.
- 401K Retirement matching.
- Vacation & PSL.
- Paid Holidays.
- Performance Bonus.
- And much more!