About this role
About the Role System Technologist (Hybrid) providing advanced technical support for Motorola Solutions' premier Public Safety software solutions in a fast-paced environment. You will serve as a vital escalation point for complex challenges, helping restore operational performance in critical moments. The role blends engineering investigation with customer partnership to support safer communities and critical infrastructure. What You'll Do
- Investigate and resolve highly escalated system trouble tickets to support operational continuity for critical infrastructure customers.
- Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes.
- Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities.
- Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles.
- Research emerging system behaviors and software deployment methodologies to document actionable resolution guides.
- Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge.
- Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths.
- Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure.
- Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust. What We're Looking For
- High School diploma or equivalency with 3+ years IT Support experience.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Travel under 10%; relocation provided none.
- Experience providing advanced technical support and escalation for complex software/infrastructure. Compensation & Benefits
- Target Base Salary Range: $60,000 - $70,000 per year.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!