System Support Specialist

System Support Specialist

The Digital Sector at Leidos currently has an opening for an Entry-Level System Support Specialist to work in our Huntsville, AL office. This is an exciting opportunity to apply your technical skills and experience while supporting the NASA End-user Services and Technologies (NEST) Contract mission, providing end-user computing device services at Marshall Space Flight Center (MSFC).

Primary Responsibilities:

• Assist with the setup and delivery of end-user services, including mobile devices, printers, and computer equipment, following established procedures and guidance from senior technicians.
• Provide basic technical support for end-user hardware, software, and device-related issues, troubleshooting common problems and escalating issues requiring additional technical expertise.
• Interact with NASA customers and contractors to provide basic information and assistance with NEST services, ensuring a positive customer service experience.
• Perform initial identification and basic troubleshooting of system issues using established procedures, escalating unresolved problems and incidents to senior-level technicians.
• Assist with documenting, tracking, and escalating third-party software and network-related issues to the appropriate technical support teams.
• Support the fulfillment of end-user hardware and software requests, ensuring accurate documentation and adherence to established service processes.

Basic Qualifications:

• High School Diploma or equivalent.
• 4 years of Information Technology (IT) support experience.
• Strong written and verbal communication skills, with the ability to interact professionally with customers and team members.
• Experience providing technical support for current versions of the Windows operating system.
• Experience providing technical support for current versions of macOS.

Preferred Qualifications:

• Knowledge of and experience with the NASA desktop computing environment and software suite.
• Experience using ServiceNow to manage incidents and service requests.

Clearance Requirements:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

Salary: The salary for this position is approximately $30.00 - $35.52 an hour. The actual hourly rate is based on location.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.