System Support Specialist I

System Support Specialist I

General Description

Performs entry-level systems support work; Work involves providing customer support for county information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment; May train others; Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

Examples of Work Performed

• Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
• Provides operational assistance in the implementation and utilization of data processing hardware or software.
• Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintains necessary security controls over software.
• Assists in setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Assists in troubleshooting and resolving computer-related problems.
• May prepare, develop, and update personal computer and mainframe application programs.
• May train others.
• Performs all other related duties as assigned.

Education and Experience

• Two academic years from an accredited college or university in computer science or related field.
• Two (2) years of related experience may be substituted for one (1) year of education.
• Experience in systems support work.

Certificates, Licenses and Registration:

• Must have a current valid Texas motor vehicle operator’s license.
• Must be able to be insured by the County’s insurance carrier.

Knowledge, Skills and Abilities

• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
• Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, to communicate effectively, and to train others.

Benefits

• The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here

• Questions

• 01 Do you have two (2) or more academic years from an accredited college or university in computer science or related field?

• Yes

• No

• 02

• Do you have experience in systems support work?

• Yes

• No

• 03

• How many years of experience do you have in this field?

• Required Question