System Sup

System Sup (Internal Applications Only- Southgate)

To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

Requirements

• Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience

• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

• Above average numeric skills

• Proven ability to provide exceptional Customer service

• Proven ability to work under pressure

• Must be computer literate

• Previous Cashier experience

• Key Performance Area

• Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.

• Be willing to assist Customers with their needs through clear and effective communication

• Assist the Customers with requests, queries and complaints and resolve or escalate to management

• Offer fast, friendly, and efficient service to all Customers

• Control and ensure the availability of stationary and consumables, within the Store

• Cash Handling and Banking

• Controlling of Store floats (Petty Cash, Till Floats, Change Floats)

• Change ordering and dispensing

• Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger

• Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)

• Ensure that all returns are valid and done correctly

• Cash Clearance to be actioned and queries to be resolved

• Ensure pick-ups are done timely

• Carry out End of Day sessions on all Point of Sale (POS) terminals

• Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal

• Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection

• Ensure daily takings are collected by the Cash in Transit (CIT) Company.

• Ready for Business

• Ensure Ready for Business processes implemented

• Ensure the Cashiers maintain their area of responsibility

• Ensure the Cash Office is neat and tidy at all times

• Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

• People Management

• Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.

• Ensure Cashiers have a trained backup available

• Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).

• Ensure scheduling of subordinates is done on time

• Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement

• Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)

• Monitor and evaluate performance of subordinates

• Ensure all cashiers comply with the company dress code

• Safety (OHSA) Requirements

• Ensure that safety standards are adhered to.

• Security Awareness

• Be aware of any suspicious people and / or activities. In the Store and outside.

• Password security

• Ensure that the Cash Office is secured

• Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done

• Ensure Till Pick up’s are done within the set parameters

• No unauthorised persons allowed in the Cash Office

• Safe keys are locked away and in safe custody

• No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Values:

• Integrity

• Complying with generally accepted standards in activities related to the position.

• keeps promises.

• creates realistic expectations.

• is sincere.

• handles sensitive information carefully.

• shows awareness of values, indicates when boundaries are crossed.

• Accuracy

• Effectively handling detailed information and being consistently attentive to details.

• Works in an orderly fashion.

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.

• Invests energy in checking his/her work for mistakes.

• Client focus

• Identifying and actively responding to clients' wishes and needs.

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.

• Approaches the client's question with a can-do mentality

• Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.

• Asks for feedback in order to learn

• Ready to take the next step in your career?

• Cashbuild is South Africa’s largest retailer of building materials and offers

• excellent equal opportunity career prospects for the individual in a

• fast-moving consumer goods environment.

• Submit your CV