System Operations Engineer

Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

Tasks include, but are not limited to:

• Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• Incident troubleshooting
• Small enhancements/configuration changes to software
• Coordinating software management
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Collecting & Processing Demands from Business Users
• Performing Incident & Problem Management
• Performing Change Management
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving
• Coordinating the onboarding of systems from functional areas to the EOC
• Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
• Communicating system transition results back to the EOC reporting team

Skills

• Must be customer oriented
• Must be well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Working knowledge of:
• Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
• Data transformation and modelling using Snowflake and dbt
• Good to have knowledge of data integration tools (Snaplogic)
• Python and SQL (advanced)
• Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments
• CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)

Experience

• 2+ years working as System Lead or Similar

• Good Understanding of assigned application and system lead support service tasks

• Understanding and experience working with Hardware, software, networking and databases

• Proven work experience in an IT technical support or similar role

• Experience working in a regulated environment is a plus

• Experience working in a multicultural diverse environment

• What do We offer

• Permanent contract.

• Flexible Schedule. We make it easy. Balance your professional and personal life.

• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.

• Home Office.

• Flexible retribution (public transport ticket, Ticket restaurant, …).

• Health insurance.

• OMEGA in action. Our commitment to a better society is not just an intention.

• About us

• Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

• Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

• With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

• We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

• Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

• At Omega CRM, we believe in growth through people – guided by our values: Talent, Flexibility, Commitment, and Innovation. We grow Together.

Location

Remote - Spain

Brand: Omega

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

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