System Engineer – Internal Technical Operations

Job title: System Engineer – Internal Technical Operations

About the Role

System Engineer – Internal Technical Operations with primary responsibilities for implementing and administering our end user device management systems, and with a strong emphasis on automation and operational improvements. The System Engineer has primary responsibility for developing, implementing, and maintaining our internal MDM platform, as well as process automation across multiple IT teams.

What You'll Do

• Install, configure, test, and maintain end user device management systems, application deployment, and other system management tools.

• Develop custom scripts and automation tools to reduce manual workflows and improve operational workflows.

• Design, implement and oversee system security baselines and digital employee experience data to ensure compliance with security guidelines and improved end user uptime.

• Define technical requirements, design system architectures, and ensure different subsystems and vendor products integrate properly.

• Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes with key sponsors and stakeholders.

• Develop required documentation such as reports, process flow diagrams, automation workflows diagrams, etc.

• Identify areas of process improvement (efficiency and effectiveness) and recommending, developing and implementing solutions.

• Work with other IT teams to drive process, security and experience improvements.

• Answer "how to" technical and application configuration questions of other members of the technical team and process owners.

• Communicate with business representatives to understand business functions and needs to provide an efficient automated solution.

• Conduct thorough and accurate testing of automated processes during design, integration, and implementation.

• Adhere to and assist in the development of standards and procedures.

• Occasional travel may occur.

• What We're Looking For

• Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.

• Three or more years of experience in system administration.

• Two or more years of experience in developing, implementing, and supporting automated processes.

• In-depth experience developing automated solutions using scripting / coding languages (PowerShell, Bash, Python, C#).

• Strong analytical and problem-solving skills involving comprehensive research and fact finding along with effective root cause analysis, sound decision making and effective resolutions.

• Solid understanding of IT systems administration and standard IT processes.

• Keen attention to detail.

• Strong planning and organizational skills involving the ability to manage multiple work streams effectively.

• Project management experience.

• The ability to take complex end-user requirements to system requirements to code.

• Strong time management skills with proven track record of delivering successful results.

• Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.

• Ability to work independently as well as collaborate in a team as well as across functional groups.

• Ability to be effective in a fast-paced environment.

• Must be able to travel occasional if requested.

• May be required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

• Compensation & Benefits

• Taking Care of You & Your Family: competitive benefits to support health and financial wellness.

• Tyler complies with regulations, guidelines, and client requirements relating to qualifications for client work, including the possibility of mandatory background checks where applicable.

• This role may require passing a federal background check during the offer process and employment.