About this role

System Engineer (End User Computing) | Hong Kong

Job Description:

Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Manage enterprise Windows endpoints using Microsoft Intune, SCCM, Autopilot, Group Policy, and Microsoft Entra ID.
Perform Windows 11 deployments, OS upgrades, endpoint imaging, software packaging, and device lifecycle management.
Deploy monthly security patches, software updates, and compliance policies across enterprise endpoints.
Support identity and access management, including Active Directory, Entra ID, Conditional Access, MFA, and user lifecycle management.
Provide hands-on technical support for endpoint-related incidents and infrastructure issues while ensuring SLA compliance.
Assist with technology rollouts, endpoint refresh projects, and Microsoft 365 migration initiatives.
Coordinate with infrastructure, security, and regional IT teams to deliver enterprise IT projects.
Maintain technical documentation, operational procedures, and asset records.

5+ years of experience in System Engineering, End User Computing, or Workplace Technology within an enterprise environment.
Strong hands-on experience with Microsoft Intune, SCCM, Windows Autopilot, and Microsoft 365 administration.
Experience managing Active Directory, Microsoft Entra ID, Group Policy, and Windows endpoints.
Familiarity with Windows 10/11 deployment, patch management, endpoint compliance, and device imaging.
Exposure to Microsoft Azure, VMware, or virtualization technologies is advantageous.
Experience supporting enterprise users in a corporate environment.
Good troubleshooting skills with a proactive and hands-on approach.
Fluent Cantonese and good English communication skills.

System Engineer (End User Computing)