About this role

Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.

Responsibilities

As a key member of our team, your primary responsibilities will include:

Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.
Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.
Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.
Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.
Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.
Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.

Requirements

We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following:

Version Control & DevOps
Git (branching, merging, pull requests)
GitHub Actions
Docker
Programming & Scripting
Strong grasp of Object-Oriented Programming (OOP)
PHP
JavaScript (ES2015+), jQuery
React (and other JS libraries/frameworks)
HTML5/CSS3
.NET, .NET Core, ASP.NET Core
Databases
MySQL and PostgreSQL (strong working knowledge)
MSSQL and Redis/NoSQL
Operating Systems
Basic Ubuntu/Linux shell commands
Windows scripting and command-line usage
General
Excellent written and spoken English
Academic background in Computer Science or Information Technology
Strong and efficient coding ability

Extras / Considered an Asset

While not mandatory, experience with any of the following will give you an edge:

Active GitHub/Bitbucket profile with contributions
Experience with Next.js and Tailwind CSS
Exposure to both Windows and Linux environments
Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC)
Package managers and build tools: Composer, NPM, Bower, Grunt, etc.
AWS Management Console
Knowledge of SOLID design principles
Exposure to additional modern technologies

Who Are You?

An excellent communicator with a strong command of English
A problem-solver who thrives under pressure and multitasking demands
Flexible and adaptable, with a knack for prioritizing tasks effectively
Passionate about delivering high-quality code and learning new technologies

Challenge Accepted?

Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.

System Developer