System Analyst I

Job title: System Analyst I

Responsibilities

• analyzing systems
• supporting users
• administering systems

Requirements

• Bachelor's degree in information technology

• Computer science, or related field plus 3 years of related systems analysis

• Programming, or information systems experience

• Valid Georgia driver's license required

• Technical tools mentioned

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• About the Department

• The purpose of this position is to apply structured analysis, data modeling, and information engineering to analyze information processing and to provide technical support to assigned departments. Incumbents have at least one year of experience as a System Analyst I and are up to date on all required certifications and training.

• Position Duties

• Applies structured analysis, data modeling, and information engineering to analyze information processing; meets with end-users to determine desired outcomes and system requirements; coordinates and aligns information systems with user objectives; develops and reviews standards and procedures; tests, troubleshoots, and resolves issues with application and system functionality; installs technical updates to system; audits, modifies, and amends data in systems; monitors and reports on system usage; and creates professional documentation.

• Runs a variety of reports from system programs; develops and maintains special reports and system tables; prepares and runs computer applications (programs) to sort and print monthly reports, ad hoc reports, and output files; assembles output files; identifies and corrects errors; conducts trial runs; troubleshoots and analyzes discrepancies in data; updates, repairs, modifies, and expands existing programs as needed; prepare charts and diagrams; maintains administrative reports; and ensures the completion of work prior to deadlines.

• Provides information system user support to assigned departments; identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; ensures computer equipment and operations in compliance with applicable policies, procedures, and rules.

• Troubleshoots end-user problems and responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; utilizes diagnostic tools and other resources as appropriate.

• Conducts training programs for software/hardware users; writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; conducts one-on-one training sessions as needed.

• Installs and maintains personal computer hardware/software; ensures availability and proper operation of products for installat