System Administrator
About this role
System Administrator
The System Administrator is accountable to co-ordinate, plan and schedule the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on-the-job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.
Duties & Responsibilities
Service Desk Support
- Deal with escalated tickets and queries
- Resolve high level incidents
- Report on issues and trends experienced
- Document new findings on service desk
Infrastructure Support
- Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimally
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