About this role
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
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This role is expected to be able to resolve the following technical issues with little or no assistance:
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Workstation operating system issues of any kind.
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Printer issues of any kind.
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Standard business application (Office, etc.) issues of any kind.
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Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
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Server issues of any kind.
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Basic and intermediate networking issues.
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Escalation point for technicians
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Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
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Experience with Windows and Mac OS troubleshooting.
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Experience with Server 2012 to 2022.
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Experience with VMWare and Hyper V Virtualization.
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Experience supporting M365 and Azure.
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Minimum of three to five years experience in IT Support or a similar role.
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Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
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Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
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Experience with Managed Service Providers (MSPs) is highly desirable.
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Active Server Certifications are preferred.
Job KPIs
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First-touch closed: Each ticket that is completed with only one time entry contributes to this number
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Utilization: The percentage of time that you are on the clock and billing time to client tickets
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CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements
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A home office set up that meets the following:
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Computer: A working computer with a minimum of 8GB RAM and one of the following:
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Windows 11 with an Intel i5 or i7 (8th generation or newer), or
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AMD Ryzen 5 or 7 (2000 series or newer), or
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macOS 12 or newer.
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Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
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Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
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Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
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Webcam: An HD webcam for video calls.
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2nd Monitor
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UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
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A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
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Excellent command of the English language both spoken and written
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Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
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Able to pass our online behavior and cognitive assessments.
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Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
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Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rate starts at $8.27/hr and may vary by experience and location.
Benefits
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Comprehensive Health Plans / HMO (Employee & Dependent/s)
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Life Insurance
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Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
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Paid Time Off (starts at 15 days per year)
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Maternity/Paternity Leave
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Paid US Holiday
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Night Shift Bonus
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Salary Advancement/Loan
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Health & Wellness Program
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Company-paid training and certification
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:
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Step 1: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
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Step 2: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT