About this role
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
**NO C2C
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
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Service Desk & Customer Support
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System Administration (Jira/MSP+/Web Systems)
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Data Analysis (Excel/KPI/Reporting)
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AI-Driven Automation & AI-assisted Development
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Continuous Process Improvement (Agile Mindset) on QA/System failure issues
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Perform basic to intermediate system administration tasks, including User and access management
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System configuration: Workflow and process maintenance, Issue investigation and escalation
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Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
Qualifications
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Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
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5+ years of experience in one or more of the following areas:
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Service Desk / Help Desk Operations
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IT Operations or Application Support
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System Administration
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Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
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Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
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Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
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Special Skills & Qualifications**
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Experience with Jira or other ticketing/workflow management systems preferred.
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Understanding of web-based applications and system integrations.
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Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.