About this role
Switchboard Operators – Hospitality
Posted: Sep 14, 2026 Deadline: Not specified
- Job Type Full Time, Onsite
- Qualification BA/BSc/HND, OND
- Experience
- Location Lagos
- Job Field Customer Care, Success and Service, Food, Beverage and Hospitality
- Salary Range ₦100,000 - ₦150,000/month
The Switchboard Operator will manage incoming and outgoing telephone communications while providing professional, efficient and courteous assistance to guests and callers.
Key Responsibilities
- Answer incoming calls promptly and professionally.
- Transfer calls to appropriate departments or guest rooms.
- Take and relay accurate messages.
- Provide callers with general information as authorized.
- Handle guest telephone requests and enquiries.
- Maintain appropriate call records where required.
- Coordinate wake-up calls and other telephone-related guest services.
- Escalate complaints and urgent requests appropriately.
- Maintain confidentiality of guest information.
- Work closely with Front Office and Guest Relations teams.
- Maintain excellent telephone etiquette at all times.
Requirements
- OND/HND or equivalent qualification.
- Previous experience in a hotel, call centre, front office or customer-service environment is desirable.
- Excellent spoken English and telephone etiquette.
- Clear and pleasant communication style.
- Good computer literacy.
- Ability to multitask in a busy environment.
- Strong customer-service orientation.
- Ability to work shifts, weekends and public holidays.