About this role
Job title: Switchboard Operator
About the Role The Guest Service team member supports Live Nation Concerts by delivering exceptional customer service to venue guests, answering inquiries, and resolving concerns. This role involves direct guest interaction, collaboration with venue teams, and participation in sustainability initiatives during events.
What You'll Do
- Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls, emails, or in person inquiries to resolve our customer concerns and questions
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
- Refer unresolved customer grievances to designated departments for further investigation
- Confer with customers by telephone, email, or in person to provide information
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
- Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Other tasks as assigned by the Guest Services Manager
What We're Looking For
- High School Diploma or equivalent
- At least 2 years in Customer Service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills