About this role
Besedo
The Role:
As Customer Support, you will be responsible for providing high-quality support to users while ensuring a safe and positive online experience. You will handle customer inquiries, review cases, and resolve issues efficiently in line with company policies and client guidelines.
What You'll Do
-
Support users via email in Swedish — clearly and efficiently.
-
Stay sharp through regular training on publication rules, market trends and moderation best practices.
-
Collaborate with your team and flag trends, common user issues and rule improvement opportunities.
-
Manage complaints and disputes between buyers and sellers in line with platform policies.
-
Facilitate returns, price adjustments and claims for damaged or lost packages.
-
Process payments and refunds accurately, resolving discrepancies promptly.
-
Liaise with external partners to ensure smooth transaction processes.
-
Monitor and respond to fraud or policy violations, taking swift action when needed.
What You Bring:
-
Fluent Swedish and good English — written and spoken.
-
Sharp decision-making in a fast-moving environment.
-
Reliability people can count on — it's a core value here.
-
Exceptional attention to detail, every time.
-
A genuine drive to help people and keep them safe online.
-
Interest in e-commerce, marketplaces or digital platforms is a plus.
What We Offer
-
An opportunity to make a real impact on internet safety and the digital world.
-
A stimulating job in a fast-moving, international tech company.
-
Hybrid work (home + Qormi office).
-
Additional vacation days.
-
Team performance bonus + WFH allowance
-
Corporate gym, shops and taxi discounts.
-
Private Health Insurance + eye care, and well-being professional support.
-
Refer-a-friend bonus scheme.
-
Comprehensive training and constant feedback.
-
Career growth in management or a specialist field.
-
Fun events & international team culture.