About this role
Site: Brigham and Women's Physicians Organization, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
South Shore Endoscopy Center | 659 Washington Street, Braintree, MA Bring your organization, attention to detail, and commitment to exceptional service to the Surgical Scheduler role at South Shore Endoscopy Center. You will help patients navigate their care by serving as a welcoming first point of contact, coordinating appointments and follow-up needs, and supporting accurate, efficient daily operations. This is an opportunity to join a collaborative team where every interaction helps create a positive patient experience.
What You’ll Do
- Welcome patients and provide professional, world-class customer service in person and over the phone.
- Perform check-in, check-out, and phone reception duties.
- Verify insurance eligibility and collect copayments and outstanding patient balances.
- Schedule follow-up appointments and help coordinate specialty care and testing.
- Secure required prior authorizations and referrals.
- Reconcile daily batch and global processing to support accurate financial records.
- Answer incoming calls, assist patients, and route calls to the appropriate department.
- Collaborate with coworkers, share knowledge, and contribute to a supportive, inclusive environment.
Qualifications
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High school diploma or equivalent required.
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One to two years of customer service experience required.
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Exceptional interpersonal and customer service skills, both in person and over the phone, required.
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Associate or bachelor’s degree preferred.
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Prior medical office experience preferred.
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Schedule
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Monday through Friday, 7:30 a.m. to 4:00 p.m.
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Why Join Mass General Brigham? Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:
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Medical, dental, and vision insurance
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A robust retirement savings program
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Generous paid time off
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Tuition assistance and professional development support
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Additional employee perks
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Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.
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Remote Type
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Onsite
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Work Location
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659 Washington Street
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Scheduled Weekly Hours
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40
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Employee Type
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Regular
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Work Shift
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Day (United States of America)
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Pay Range
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$17.71 - $24.94/Hourly
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Grade
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3
EEO Statement:
- 2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.