Surgical - Field Service Engineer (서울/경기)

Surgical - Field Service Engineer (서울/경기)

Surgical - Field Service Engineer (서울/경기)

Remote type Remote - Sales / Field services position, locations Seoul, Republic of Korea, time type Full time, posted on Today, time left to apply End Date: September 30, 2026 (30+ days left to apply), job requisition id R-2026-48500

Alcon are one of Korea Top Employers and are the market leader in eye care globally, helping people see better through advanced surgical and vision care products and if you want to help make a difference then please join us!

Major Accountabilities Provide quality, professional responses to meet customer needs and satisfaction. Solid problem-solving processes. Communicate with customer on a daily basis. Assure that all parts necessary for successful service repair are available. Control spare parts inventory levels in trunk inventory. Test repaired instrument in all operating modes and assure that repaired instrument operates at Alcon’s specifications. Install retrofits and instruct customers of resultant benefits and changes. Diagnose operating problem with malfunctioning equipment. Consult management on chronic or unusual problems. Submit neatly completed paperwork in a timely manner. Comply with all legal, regulatory, and ethical business requirements in executing the assigned roles and responsibilities as defined in the local regulation and the Corporate procedure. Ensure reporting of all spontaneous adverse events (AE) and technical complaints for all Alcon Products according to respective SOP

Ideal Background Education (Minimum/Preferred): Minimum: College degree or equivalent. Preferred: B.A. degree in Electronic related Languages: Fluency in both written and spoken Korean and English Experience (Minimum/Preferred): Minimum: Experience group activity in college related Electronics, Computer, Physics or Robot engineering etc. Preferred: 1-3 years of field experience in electronic medical Equipment (Or More than 5 years experience on servicing non-medical Equipment on field)

ATTENTION: Current Alcon Employee/Contingent Worker

Information on returning employment documents All applicants, except those who pass the final round, will be able to claim the return of the submitted employment documents during the period between 14 and 180 days from the date on which employment is confirmed. In preparation for the applicant's request for return, we will keep the documents within 180 days after the announcement date of the final successful candidate, and the documents that have expired return period will be destroyed under the Personal Information Protection Act.