Supv, Bus Services Reporting (BSOS)

About the Role The Supv, BSOS leads the BSOS reporting team to deliver critical data insights for internal customers across Entergy, including the Meter to Cash (M2C) organization and broader teams. The role leverages AI and technology to provide insights on usage, revenue, account details, lighting, and franchise fee information, and partners with Operating Companies to manage franchise fee assignment and remittance. It also drives continuous improvement, maintains throughput metrics, and communicates actions, owners, impacts, and timelines for key initiatives. What You'll Do

• Lead a team of professionals proficient in data analytics, data visualization, and query tools/languages.
• Develop performance transparency via dashboards and visual reports to share status.
• Leverage AI/technology to validate data accuracy in CCS, BW, and DataCore; perform initial analysis on system problems.
• Lead recovery efforts for process failures, conduct root cause analyses, and implement controls to prevent recurrence.
• Lead special projects to improve BSOS reporting deliverables, franchise fee assignment processes, and data quality.
• Provide operational recommendations to resolve barriers to meeting objectives; prepare business plans and measure progress against goals.
• Coach and support teams; pursue process improvements to automate repetitive tasks and optimize operations.
• Manage budgets, expenses, and variances; maintain safe and compliant work environment; monitor regulatory changes affecting policy decisions.
• Coordinate with technical support resources to resolve tickets, prioritize system issues, and document business requirements across functions; ensure technical solutions function as designed. What We're Looking For
• Bachelor's degree in a technical or business field; Master’s degree preferred; 5-7+ years of relevant experience (or 10+ years without a degree).
• At least 2+ years of supervisory, IT, and project management experience preferred.
• Strong data analytics skills and ability to use data visualization tools; working knowledge of Entergy's CCS/SAP and related data tables; billing experience preferred; familiarity with CCS, AMI, and other Meter to Cash systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to adapt to Entergy’s systems.
• Excellent verbal and written communication, strong analytical/problem-solving, negotiation skills, and ability to influence across the organization.
• Ability to manage daily operations of full-time employees in office and remote environments; strong leadership and strategic thinking; customer service and conflict resolution orientation. Nice to Have
• At least 2+ years of supervisory, IT, and project management experience (previously mentioned). Compensation & Benefits
• Salary range and benefits not disclosed in the posting.