Support Supervisor

Description

• Are you looking for an opportunity to join a team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent opportunity available.

• As a member of the team, you will help people resolve problems and live safer more secure lives. This position supervises a large group of support employees directly or through team leaders. Oversees the day-to-day operations by scheduling and assigning work, meeting completion dates, and assisting others with resolving routine problems as well as with the interpretation of policies and procedures. Responsibilities include selection, training, objective setting, performance evaluation, salary reviews and employee development.

• ***Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

• ***The Medicare compliance knowledge/expertise is a requirement for this specific Support Supervisor position.

• Responsibilities:

• Supervises and evaluates the work of the support staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality.

• Estimates short-term staffing needs, schedules work hours to provide adequate coverage during peak periods, leaves, vacations, etc.

• Assists others with resolving routine problems, interpretation of policies, procedures, and guidelines.

• Uses the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded.

• Deals decisively with performance and/or conduct issues using the performance management process.

• Recommends employment actions and uses various applications and management tools (including Manager Self Service, Applicant Management System, etc.) to process transactions, such as attendance, wage-and-hour, rewards/recognition, promotions, transfers, salary increases, etc.

• Promotes employee development through effective planning, verbal and written communications, and cross-training.

• Provides initial orientation and continued training/development of staff members, implementing new processes and systems as needed to align the staff with the department ýs needs and direction.

• Creates open requisitions, interviews and evaluates applicants using various selection tools, and recommends candidates for employment, reassignments or promotions.

• Makes recommendations to increase efficiency and implements recommendations as required.

• Maintains the unit/department records and prepares reports.

• Arranges for the acquisition, maintenance and/or repairs of office equipment and facilities.

• Conducts staff meetings to communicate new and existing Company/department policies and procedures.

Qualifications

• Ability to assign, direct, and evaluate the work of staff members; prepare written procedures and policies; work independently and make sound judgments; interpret and apply rules, policies, and procedures; deal tactfully and effectively with employees, managers, and people outside the company.

• Fully effective written, oral and personal computer skills to exchange information in a clear, concise manner.

• Proven problem solving and organizational skills, including the ability to manage multiple tasks simultaneously.

• Knowledge of department's business, organizational structure, systems, office equipment, and Company/department policies and procedures as normally obtained through an associate degree or equivalent plus minimum of 5 years of progressively responsible related work experience.

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.