About this role
Job title: Support Services Analyst III
Location: Lagos, Lagos, Nigeria
Employment Type: Full-time
Work Arrangement: On-site
Sector: Information Technology & Software
Experience Level: Mid-level (3-5 years)
Application Deadline: October 12, 2026
About the Company
Kimeric Nigeria Limited is a dynamic organization focused on delivering essential services within the Nigerian market.
The company is committed to operational excellence and providing a supportive environment for its employees.
Kimeric Nigeria Limited emphasizes the importance of robust technical infrastructure and efficient support services to achieve its business objectives.
Job Description
Kimeric Nigeria Limited is seeking a dedicated Support Services Analyst III to join their team in Lagos.
This role is integral to maintaining and optimizing the company's enterprise, client/server, and desktop systems and networks. You will be responsible for identifying and resolving technical issues, ensuring smooth operations and high system performance.
Key duties include configuring and installing hardware and software, managing IT inventory, and performing regular upgrades and maintenance. You will also monitor system performance data and provide effective technical support and customer service to users.
The ideal candidate possesses extensive knowledge of PC hardware, network infrastructure, operating systems, and communication protocols, coupled with excellent communication and problem-solving abilities. Professional certification is a plus.
Required Skills
- PCs, network hardware, operating systems, software, network communication protocols, technical support, customer service, analytical skills, problem-solving
Key Responsibilities
- Operate and support enterprise, client/server, and desktop computer systems and networks.
- Analyze, identify, and resolve technical problems and system deficiencies.
- Configure and install computer hardware and software.
- Manage IT equipment and supplies inventory.
- Upgrade and maintain hardware and software components.
- Maintain IT hardware asset and software tracking.
- Monitor and collect system performance data.
- Provide effective technical support and customer service.
Qualifications
-
Extensive knowledge of PCs, network hardware, operating systems, software, and network communication protocols.
-
Excellent communication and customer service skills.
-
Strong technical, analytical, and problem-solving abilities.
-
Professional certification is an added advantage.
-
About This Role
-
In Nigeria's burgeoning technology sector, the demand for skilled IT support professionals is rapidly increasing. This role is crucial for maintaining the operational integrity of Kimeric Nigeria Limited's IT infrastructure. You will be instrumental in ensuring seamless enterprise, client/server, and desktop system performance. Your expertise will directly impact system uptime and user productivity, contributing to the company's overall efficiency and return on investment through robust technical support and proactive problem resolution.
-
Who Should Apply
-
This section describes the target candidate profile and ideal fit for the role.
-
Posted Date: September 29, 2026