Support Manager

Support Manager

Our client, a global leader in defence and security solutions, is seeking to recruit a Support Manager to oversee customer support operations and training system delivery in Kenya.

The successful candidate will play a critical role in supporting military training operations, ensuring operational excellence, maintaining advanced simulation systems, and building strong customer relationships while delivering high-quality support services in line with contractual requirements. The position is based in Isiolo Kenya, with local and international travel requirements.

Key Responsibilities

• Lead and manage site operations while ensuring compliance with contracts, regulations, policies, and operational procedures.

• Coordinate customer operational support by working with local and international teams, proactively identifying and resolving issues to maintain smooth operations.

• Build strong customer relationships and act as the primary contact for training support, collaborating with planners and leaders to optimize training effectiveness.

• Maintain operational availability of all equipment in accordance with the agreed contract, carrying out routine maintenance and repairs as necessary.

• Ensure that the training systems delivered & Simulation are maintained and that the configuration is optimized.

• Ensure spare stock holdings are fit for purpose and that they meet the requirements of the support contract.

• Act quickly on requests from the customer, fulfilling them where appropriate and finding alternative solutions when needed.

• Deploy on field exercises in support of Kenyan and multinational Armed Forces, providing field-based and back-office support to your team and the customer.

• Key Qualifications

• Strong understanding of Integrated Logistic Support (ILS) and operational support delivery.

• MUST HAVE experience working in a military training environment.

• Leadership experience within military, defence, technical support, or operational environments.

• Technical troubleshooting, analytical, and problem-solving skills.

• Financial management and budget oversight experience.

• Fluency in English and Swahili, with ability to travel locally and internationally.