Support Manager (Business Transformation)

About the Role This role is a core member of Amgen's Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and processes that enable enterprise transformation. Reporting to the Associate Director, you will own defined RDO capabilities spanning change management frameworks, digital platforms, and AI-enabled solutions, and partner with technology and product teams to translate transformation needs into scalable, measurable outcomes. This position sits at the intersection of business strategy, transformation execution, and technology, requiring strong product thinking, operational discipline, and stakeholder influence. What You'll Do

• Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards.
• Ensure capabilities are embedded across global programs, driving consistency and quality of execution.
• Act as the business-facing product partner for digital change and AI-enabled solutions.
• Act as a key contributor for the knowledge management build/run efforts for the Results Delivery Office.
• Define business requirements for change tools, including use cases and success metrics; partner with technology teams on design, build, and release.
• Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data.
• Define and track KPIs across adoption, usage, execution quality, and business outcomes.
• Develop reporting and insights to assess the effectiveness of transformation capabilities.
• Identify systemic friction points and lead interventions to improve speed, quality, and impact.
• Partner with global transformation and program teams to deploy RDO tools and ways of working.
• Act as a connector across business, technology, and execution teams to drive alignment.
• Drive experimentation and innovation to improve user experience and execution productivity. What We're Looking For
• Experience in transformation, strategy, operational excellence, or consulting environments.
• Strong comfort working at the intersection of business and technology; able to partner effectively with product and engineering teams.
• Experience with digital platforms, analytics, or workflow tools; exposure to AI/LLM use cases preferred.
• Structured problem solver with strong analytical and data interpretation skills.
• Ability to influence in a global, matrixed environment without direct authority.
• Strong ownership mindset with accountability for outcomes and impact. Nice to Have
• Exposure to AI/LLM use cases (preferred).