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Support Escalation Manager
Microsoft
About this role
About the Role This position is a Manager role focused on overseeing support escalation processes at Microsoft, coordinating cross-functional teams to resolve high-priority customer issues. What You'll Do
- Lead and coordinate escalations from initial intake to resolution.
- Collaborate with engineering, services, and support teams to drive timely remediation.
- Define and refine escalation processes and SLAs to improve customer outcomes. What We're Looking For
- Experience in customer support, incident management, or technical escalation.
- Strong cross-team collaboration and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities. Nice to Have
- Prior experience with Microsoft's support tools or large enterprise environments. Compensation & Benefits
- Not disclosed in posting.
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