About this role
Job title: Support Engineering Manager
About the Role
A Support Engineering Manager at Canonical will lead a team focused on providing high-quality support engineering for Canonical's enterprise customers. This role contributes to a world-class support experience while aligning with Canonical's open-source mission.
What You'll Do
- Lead and manage a team of support engineers, setting goals, mentoring, and ensuring delivery of high-quality support.
- Collaborate with product, engineering, and services teams to resolve complex customer issues and improve support tooling and processes.
- Drive metrics, operational excellence, and customer satisfaction in a fast-paced, global environment.
What We're Looking For
- Proven experience leading a software or technical support team.
- Strong technical background in Linux, open-source technologies, cloud platforms, and enterprise software.
- Excellent communication, people leadership, and stakeholder management skills.
Nice to Have
- Experience with Canonical products (Ubuntu, OpenStack, Kubernetes, etc.)
- Experience supporting public cloud or large-scale deployments
Compensation & Benefits
- Competitive salary and benefits package. Details to be discussed during interview.