About this role
Job title: Support Engineer (L2)
About the Role As a Support Engineer at the L2 team at Daktela, you will provide best-in-class technical support to our biggest Czech customers, specializing in voice solutions and scripting. You will act as a senior consultant, analyze customer needs, design tailored solutions, and drive implementations, including AI-powered projects.
What You'll Do
- Provide technical support to customers and manage Daktela instances
- Resolve incidents, service requests and change requests
- Perform analysis, debugging, monitoring, and performance tuning
- Design and implement tailored solutions — analyse customer needs, propose the best approach, and fully drive the implementation
- Participate in customer development projects
- Implement AI-powered solutions as part of customer projects
What We're Looking For
- Solid technical background — Linux, networking, databases, and ideally VoIP/Asterisk
- Customer-focused approach
- Strong communication skills and a professional approach
- Ability to work independently and take ownership
- High motivation to learn new things
- Communicative level of English
- Czech or Slovak at C2 level
- Active use of AI tools
Nice to Have
- Experience with VoIP, SIP, and related technologies
- Interest in scripting and programming
Compensation & Benefits
- Twice a year bonuses according to company profit
- New modern offices at OC Flora
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card