About this role
Section: Responsibilities
- Troubleshoot technical issues – integration failures, data sync problems, configuration questions, API issues.
- Debug customer issues by analyzing logs, testing configurations, and working through root cause.
- Respond to customer support tickets and inquiries via email, Slack, and support system – turning around responses within SLA.
Section: Requirements
- 2-3 years of customer support or customer success engineer experience in B2B SaaS, ideally in technical product support.
- Strong troubleshooting and debugging mindset – you see a problem and methodically work through root cause.
- Technical aptitude with understanding of APIs, integrations, data syncs, and common integration failure modes.