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Support Engineer

Enea
hybrid
Hyderabad, India

About this role

Support Engineer

As a key member of our Customer Support team, reporting to the Customer Support Manager, you'll play a vital role in our 24/7 support operations. Your responsibilities include resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams. We seek someone who is technically skilled, quick to learn, and able to combine technical expertise with strong customer engagement. A degree in computer science or engineering is preferred, along with excellent communication skills. A positive attitude, eagerness to learn, fluency in English, and a willingness to travel are essential for this role.

Core Role Responsibilities:

  • Understand Customer Needs: Align with business objectives and address customer requirements.

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