About this role
Supabase
Join Supabase, a leading Postgres development platform, as a Support Engineer specializing in EMEA weekend coverage. This fully remote role is designed for individuals passionate about providing exceptional developer support.
In this position, you will be instrumental in assisting users with a wide array of inquiries, ranging from pre-sales questions and billing issues to complex implementation and optimization challenges. Your responsibilities will include triaging support cases, directing users to relevant resources, and escalating issues to specialized teams when necessary. You will also actively monitor feedback channels, including GitHub Issues and Discussions, and contribute to improving internal tooling for enhanced support efficiency.
The ideal candidate possesses at least three years of experience in developer support, with a strong command of SQL, particularly PostgreSQL, and proficiency in Linux/Unix operating systems. Excellent communication skills in English are essential. Familiarity with JavaScript frameworks like React, Vue, and Svelte, along with Node.js experience, will be considered a significant advantage.
This is a full-time, remote position requiring 4 x 10-hour shifts covering weekends within EMEA hours (08:00-18:00 UTC). We are seeking candidates located in Europe, Africa, or Middle Eastern timezones. Supabase offers a comprehensive benefits package, including ESOP, a tech allowance, health benefits, annual off-sites, and professional development opportunities.
Required Skills
- SQL
- PostgreSQL
- Linux/Unix
- Command Line
- Customer Support
- GitHub Issues
- GitHub Discussions
- English
Key Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Qualifications
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Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
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Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
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Excellent communication skills and fluency in English.
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Skilled in using Linux/Unix operating systems and the command line.
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Experienced working with GitHub Issues and Discussions.
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Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
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Having a degree in Computer Science is a plus too.
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Benefits & Perks
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Fully Remote
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ESOP (equity ownership)
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Tech Allowance (for work environment setup)
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Health Benefits (100% for employees, 80% for dependents)
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Annual Off-Sites
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Flexible Work (asynchronous operations)
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Professional Development (annual education allowance)