Support Coordinator Supervisor

Lead a dedicated team helping individuals with developmental disabilities build meaningful lives, access resources, and thrive in their communities.

Schedule: Monday - Friday 8:00am-5:00pm.

The Support Coordinator Supervisor I provides leadership and program oversight for targeted case management services across three counties, supporting individuals with developmental disabilities in pursuing their goals and accessing the services and resources they need. This role guides and develops Support Coordinators, promotes high-quality, person-centered services, and ensures program operations meet applicable regulatory, contractual, and documentation requirements.

This is a great opportunity for someone who enjoys leading and mentoring a team, strengthening service delivery, and making a meaningful difference in the lives of individuals and families. You’ll help Support Coordinators navigate complex needs, build their professional skills, and connect individuals with community-based resources while ensuring program quality and compliance.

Key Responsibilities

• Lead, train, supervise, and evaluate Support Coordinators while supporting effective time management and professional development.
• Oversee targeted case management services across three counties, ensuring quality, consistency, and compliance with state regulations and contractual requirements.
• Review and approve Individual Support Plans, assessments, budgets, amendments, and supporting documentation.
• Provide guidance to staff on case management practices, administrative rules, regulations, and community resources.
• Coordinate case assignments, transitions, and transfers of individuals between counties and service areas.
• Collaborate with regional partners and attend meetings to stay informed of program updates, requirements, and changes.
• Prepare and maintain documentation for audits and reviews and support ongoing program quality.
• Participate in Individual Support Plan meetings and provide direct coverage for Support Coordinators when needed.
• Travel between locations to provide program oversight, staff support, and operational coverage as needed.
• Maintain a safe, professional work environment and apply approved crisis intervention techniques in accordance with certification and organizational protocols.

Requirements, Skills, Knowledge and Expertise

• Bachelor’s degree in social work, psychology, counseling or related field required

• A minimum of Two (2) years of relevant experience required

• A valid, unrestricted driver’s license and agency established minimum automobile coverage required QUALIFICATION(S): LICENSURE/CERTIFICATION

Must obtain and maintain certification in an approved crisis intervention methodology (CPI, MANDT, or CALM) within 60 days of hire

QUALIFICATION(S): ADDITIONAL REQUIREMENTS

This position is designed as safety-sensitive and is subject to all applicable organizational policies, including drug-free workplace requirements

You’ll be a great fit for this role if you:

• Enjoy coaching, mentoring, and empowering team members to deliver high-quality services.

• Are passionate about supporting the independence, strengths, and personal goals of individuals with developmental disabilities.

• Bring strong organizational skills and attention to detail when managing documentation, program requirements, and competing priorities.

• Communicate effectively and build collaborative relationships with staff, families, regional partners, and community providers.

• Approach challenges with sound judgment, flexibility, and a solutions-focused mindset.

• Value accountability, continuous improvement, and the opportunity to help expand access to meaningful support in the communities you serve.

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