About this role
Job title: Support Centre Personnel
About the Role
Seeking a Support Centre Personnel to provide first-level technical and business support, assist customers with platform usage and maintain a positive customer experience.
Key Responsibilities
- Handle customer support requests within agreed timelines.
- Provide user training and product demonstrations.
- Report system issues, bugs and customer feedback.
- Escalate technical issues for resolution.
- Re-engage inactive customers and address complaints.
- Communicate relevant platform updates to users.
Requirements
- Degree.
- 3–4 years of relevant experience.