About this role
Job title: Support Associate
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, then read further!
We are looking for full-time Support Associates to join our Support team in Bulgaria!
What you'll be doing
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Supporting our customers, courier partners, and venues via live chat and phone for Bulgarian market
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Ensure that the delivery operations run smoothly
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Developing our support function together with the support team as well as other teams within Wolt
Our humble expectations
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You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
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You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
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You can work in shifts in mornings, evenings, and weekends - our support is open seven days a week
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You will work directly from the office
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You are fluent in Bulgarian and English
Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.