Support Analyst IT – Quality
About this role
About the Role We are seeking a skilled Support Analyst in Quality Portfolio to provide reliable application support and operational excellence for key Quality IT systems. This role focuses on supporting and maintaining specialized applications critical to quality management, laboratory operations, regulatory compliance, and sustainability initiatives across supply chain and manufacturing processes. The position is onsite at Hyderabad MTIC, four days per week with shift-based coverage to support 24x7 operations. What You'll Do
- Provide first and second-level support for LIMS, Polarion, and Sustainability applications: onsite in Hyderabad, four days per week, troubleshoot incidents, resolve user queries, perform root-cause analysis, and implement fixes or workarounds in a timely manner, with shift-based coverage to support 24x7 operations.
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