About this role
Job title: Support Analyst H/F
About the Role We are looking for a Support Analyst to join CFAO's team. The Support Analyst is the primary contact for functional support on the Microsoft D365 F&O solution used by CFAO's internal clients. This role focuses on handling support tickets, documenting issues and solutions, and driving continuous improvement with cross-functional teams.
What You'll Do
- Handle support tickets and respond to client requests via appropriate channels.
- Document problems and solutions to build a functional support knowledge base.
- Drive continuous improvement by identifying recurring issues and working with other departments to develop long-term solutions.
- Collaborate with the development team to test new features and ensure they meet client needs.
What We're Looking For
- Diploma of college/university in computer science, management, or a related field (e.g., Supply Chain/Accounting).
- 2 years of experience in user support is desirable, with skills in problem management and the ability to work in a cross-functional team.
- Knowledge of Microsoft D365 F&O.
- Ability to adapt to a collaborative environment, communicate clearly in writing and verbally in French and English, and demonstrate initiative and organization.
Nice to Have
- 2 years of user support experience desirable with problem management skills and cross-functional teamwork.
- Knowledge of Microsoft D365 F&O.
Compensation & Benefits
- Salary: Not disclosed
- Benefits: Not specified