About this role
Support Analyst – Bid and project tools
About Alstom in India Alstom has established a strong presence in India. Currently, the company is executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. section on World Bank funded Eastern Dedicated Freight Corridor. Phase 1 in the construction of the new electric locomotive factory for manufacturing and supply of 800 units of 12000HP locomotives is also complete at Madhepura, Bihar while the depot at Saharanpur, Uttar Pradesh is ready to commence operation. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3600 people and in line with Government of India’s ‘Make in India’ policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world. www.alstom.com/
India PM2020 is an ambitious transformation program to redefine Bids & Projects management landscape (processes, organization, people & skills, tools and data) to make ALSTOM more fluid, agile and project results oriented. In this position, the job holder will have the following responsibilities:
- Act as the primary point of contact for tool users, addressing technical inquiries via email or service requests
- Diagnose and troubleshoot basic technical issues and provide step-by-step solutions
- Document and track customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups.
- When required, collaborate with cross-functional teams to escalate next level issues and provide feedback on tool enhancements/performance and follow-up for resolution and feedback back to user
- Conduct training sessions and workshops to enhance their understanding of our tools and improve their experience.
- Continuously improve technical knowledge and stay updated on tool features and industry trends to provide informed support
Required Experience: Advanced University Degree in engineering and/or Finance and/or Information technology Strong app