Support Agent – Team Lead
About this role
Join Telavox as a Support Agent – Team Lead
At Telavox, we’re looking for a Support Agent – Team Lead to join our Norwegian team in Oslo. This is an exciting opportunity to play an important role in growing our presence in Norway and becoming part of the continued development of our Oslo office.
In this role, you’ll combine hands-on customer support with Team Lead responsibilities. You’ll take ownership of your own customer cases while also supporting, guiding, and coordinating our Norwegian support team.
You’ll be responsible for our Norwegian customers and play a key role in ensuring they receive fast, professional, and solution-oriented support. A strong focus will be on invoicing, customer satisfaction, and resolving customer issues, while also helping your colleagues navigate more complex cases and continuously improve the customer experience.
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