Supply Operations Quality (SOQ) Market Lead for Turkey

What You Will Achieve

• Lead the Turkey SOQ organization and provide strategic direction for local quality and compliance operations.
• Manage people, technology, and financial resources, including influencing resources beyond direct reporting relationships.
• Actively share knowledge across functions and contribute to knowledge management and organizational learning initiatives.
• Champion innovation by identifying opportunities to improve quality systems, operational effectiveness, and business processes.
• Develop solutions to highly complex quality, compliance, and operational challenges.
• Translate divisional and regional quality strategies into local business priorities and execution plans.
• Assess talent needs, develop organizational capabilities, and build a strong and diverse succession pipeline.
• Partner with local and regional leadership to ensure effective execution of quality objectives and market support activities.
• Ensure compliance with Pfizer Global Quality Standards, GDP/GMP requirements, local Turkish regulations, and applicable health authority expectations.
• Lead quality oversight of market operations including complaints, deviations, CAPAs, change controls, market actions, returns, and local product disposition activities.
• Collaborate with Data Analysis, Trending, Systems & Processes, and cross-functional business teams to continuously improve operational performance.
• Monitor quality metrics, identify risks and trends, and implement appropriate mitigation plans.
• Notify regional leadership of significant product quality or compliance concerns and ensure timely escalation when required.
• Lead inspection readiness activities and support internal audits and regulatory inspections.
• Train, coach, and mentor team members to achieve organizational objectives and foster a strong quality culture.
• Promote One Pfizer collaboration and support business continuity, new product launches, and strategic initiatives.

Key Responsibilities

• Quality Compliance & Regulatory Oversight

• Act as the primary quality representative for Pfizer Turkey.

• Ensure compliance with GDP, GMP, Pfizer Quality Standards, and local regulatory requirements.

• Coordinate quality and compliance activities across the country organization.

• Be point of contact for interactions with local health authorities regarding quality-related matters.

• Maintain inspection readiness and facilitate regulatory inspections and audits.

• Quality Systems Governance

• Ensure timely implementation and maintenance of applicable Global SOPs and quality processes.

• Lead quality management reviews and governance forums.

• Review trends, quality metrics, KPIs, risks, and continuous improvement opportunities.

• Oversee training compliance and quality system effectiveness.

• Manage local commitments resulting from inspections, audits, deviations, and CAPAs.

• Product Quality Operations

• Lead investigation and resolution of market quality issues.

• Oversee deviation management, root cause investigations, and CAPA implementation.

• Ensure compliant management of product complaints through global quality systems.

• Support local disposition decisions and quality assessments for imported products.

• Lead quality oversight of local repackaging, relabeling, and contractor-related activities where applicable.

• Manage market actions, recalls, quarantine alerts, and product return activities.

• Contractor & Logistics Service Provider (LSP) Management

• Provide quality oversight of contractors and logistics partners.

• Support qualification and auditing activities.

• Ensure quality agreements are established, maintained, and periodically reviewed.

• Monitor contractor performance and drive continuous improvement initiatives.

• Business Partnership &Strategic Support

• Represent Quality within affiliate leadership discussions and business forums.

• Support market launches, product lifecycle management activities, and supply continuity initiatives.

• Partner with global and regional teams to ensure compliance and operational excellence.

• Provide quality expertise in business transformation and process improvement initiatives.

• People Leadership

• Lead, develop, and inspire a high-performing quality team.

• Provide coaching, mentoring, and performance management.

• Establish development plans and succession strategies.

• Foster an inclusive and collaborative work environment.

• Build organizational capability and technical expertise within the team.

• Here Is What You Need (Minimum Requirements)

• BA/BS degree with 6+ years of relevant experience, or

• MBA/MS degree with 5+ years of relevant experience, or

• PhD degree with 3+ year of relevant experience, or

• Strong leadership experience with demonstrated success managing and developing teams.

• Extensive knowledge of GDP/GMP regulations and pharmaceutical quality systems.

• Experience in pharmaceutical, biotechnology, medical device, or other regulated industries.

• Experience leading complex projects and managing cross-functional stakeholders.

• Experience with quality systems, investigations, CAPA management, audits, and inspections.

• Proficiency in Microsoft Office Suite.

• Experience using electronic quality documentation and record management systems.

• Strong communication, collaboration, and stakeholder management skills.

• Fluent in English and Turkish

• Bonus Points If You Have (Preferred Requirements)

• Master's Degree in Science, Pharmacy, Engineering, Quality, or related discipline.

• Experience working within multinational pharmaceutical organizations.

• Strong communication, negotiation, and influencing skills.

• Proven record of innovation, continuous improvement, and risk-based decision making.

• Experience interacting with health authorities and regulatory agencies.

• Ability to influence senior leaders and drive organizational change.

• Advanced problem-solving and analytical capabilities.

• Experience leading inspection readiness programs and managing significant regulatory inspections.

• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity.

• Demonstrated curiosity for exploring how AI technologies can improve outcomes and operational efficiency.

• Understanding of Responsible AI principles, including ethical use, governance, transparency, and risk management.

• Key Competencies

• Strategic Thinking

• Business Acumen

• Quality & Compliance Leadership

• Decision Making Under Ambiguity

• Talent Development

• Influencing Without Authority

• Risk Management

• Innovation & Continuous Improvement

• Stakeholder Management

• Regulatory Intelligence

• Cross-Functional Collaboration

• Change Leadership

• Purpose

• Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

• School of Leaders

• We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!

• Flexibility

• We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

• Equal Employment Opportunity

• We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

• To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.