Supply Growth Operations Manager

Job title: Supply Growth Operations Manager

About the Role We are seeking a highly analytical and execution-oriented individual to lead driver supply growth across Egypt as a Supply Growth Operations Manager. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance. This role sits at the intersection of strategy, operations, product, marketing, and data analytics, requiring you to identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.

What You'll Do

• Supply Growth Strategy: Develop and execute driver growth strategies to achieve marketplace supply targets. Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours. Monitor marketplace health and recommend actions to balance supply and demand.
• Growth Operations: Design and optimize the driver acquisition funnel across online and offline channels. Improve driver onboarding, document verification, and first-trip conversion. Launch lifecycle programs to increase driver engagement and long-term retention. Build scalable incentive programs and continuously optimize ROI.
• Data Analysis: Analyze marketplace performance and identify growth opportunities using data. Build business cases and prioritize initiatives based on expected impact. Track KPIs through dashboards and present insights to senior leadership. Conduct A/B testing and measure experiment performance.
• Cross-functional Leadership: Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives. Work closely with local field teams and external partners to execute programs effectively. Translate local market insights into product and operational improvements.
• Partnerships: Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players. Negotiate partnership structures that accelerate driver acquisition and engagement.
• Operational Excellence: Lead high-impact cross-functional projects from planning through execution. Improve operational processes and automate repetitive workflows where possible. Ensure operational efficiency while maintaining an excellent driver experience.

What We're Looking For

• Bachelor's degree and above, or related quantitative disciplines; fluency in both English and Arabic
• 5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus
• Experience in ride-hailing, mobility, logistics, marketplace, or gig economy businesses
• Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs
• Strong analytical skills with experience in using statistical tools and software
• Experience leading cross-functional projects in fast-paced environments
• Excellent verbal and written communication skills

Nice to Have

• None specified in the posting

Compensation & Benefits

• Not specified in the posting