About this role

FLSA Status: Exempt

Department: Supply Chain Reports To: Manager, Enterprise Systems

Position Summary

The Supply Chain Systems Specialist supports, optimizes, and continuously improves the technology platforms enabling Hays' end-to-end Supply Chain processes. The role serves as the functional expert for Supply Chain systems, supporting Procurement, Supplier Operations, Logistics, Inventory, and related business functions through system administration, reporting, integrations, training, and continuous improvement.

Enterprise System Administration

Support Kojo, Vista, Epicor, TradeTapp, and future Supply Chain applications.
Configure users, workflows, approvals and security.
Coordinate with IT and software vendors.
Maintain system documentation.

Business Process Improvement

Analyze business processes.
Develop standardized workflows.
Identify automation opportunities.

System Configuration & Implementation

Configure enhancements.
Support upgrades, testing and deployments.
Participate in implementations.

Integration Management

Support system integrations.
Monitor interfaces.
Validate data transfers.

Reporting & Analytics

Develop dashboards.
Support Power BI/Excel reporting.
Monitor utilization and data quality.

Data Governance

Maintain master data.
Support supplier and item maintenance.
Ensure data consistency.

User Support & Training

Provide functional support.
Develop SOPs and training materials.
Train end users.

Project Support

Support implementations, automation, testing and change management.

Vendor Management

Manage support tickets.
Coordinate enhancement requests.

Continuous Improvement

Recommend enhancements.
Increase user adoption.
Perform other duties as assigned.

Key Performance Indicators (KPIs)

System Availability
User Adoption
Workflow Automation
Integration Reliability
Data Accuracy
Reporting Accuracy
Project Delivery
Customer Satisfaction

Qualifications & Skills

Bachelor's degree preferred in Supply Chain, Business, Information Systems or related field.
3–5 years supporting ERP, procurement or supply chain systems.
Strong understanding of Procure-to-Pay (P2P) processes.
Experience with ERP platforms (Vista, Epicor, Oracle, SAP, JD Edwards or similar).
Strong analytical, communication and problem-solving skills.
Power BI, Power Platform, Kojo or SQL experience preferred.

Work Environment & Physical Requirements

Use the standard Hays language.

Benefits / Equal Employment Opportunity