About this role
Key Responsibilities
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Create and manage product SKUs
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Generate and send customer quotes for add-on orders
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Place add-on and demo orders for existing customers
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Track orders through delivery and add product serial numbers to customer specific databases
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Assist with new customer rollouts, ensuring smooth setup and ordering
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Support existing customer renewals
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Assist with subscription plan changes for existing customers
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Process customer one-time invoices
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Support equipment returns and swaps, coordinating logistics as needed
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Maintain accurate records across relevant systems throughout all the above
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Communicate proactively with internal teams and customers to ensure timely execution
Qualifications
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Must reside in Arizona and be available during MST working hours
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Ability to commit to the full mid-November to mid-February timeframe
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Experience in supply chain, order management, or customer operations preferred
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Strong organizational skills and attention to detail
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Excellent communication skills for coordinating across internal teams and customers
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Strong time management skills and the ability to prioritize competing tasks
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CRM software experience (Salesforce preferred)
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Hourly Rate: $18/hour
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Duration: Mid-November to Mid-February (exact dates TBD)
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Location: Remote; Arizona residents only
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Hours: Monday through Friday, 8:00 AM to 5:00 PM MST (40 hours per week)