Supply-Chain Admin/Customer Service Desk Officer 1
About this role
About the Role The Supply-Chain Admin/Customer Service Desk Officer 1 supports field operations by ensuring requests (SRs) are processed accurately and promptly. The role also communicates order status and coordinates with logistics colleagues and purchasers to secure timely delivery. What You'll Do
- Receive, upload, and process Supply Requests (SR) in JDE ERP and related STM systems, and maintain thorough documentation.
- Liaise with stakeholders, clarifying item codes and sourcing with purchasers; adjust item codes as needed and inform customers.
- Forward SRs to WHS or other logistics sources and follow up until shipment arrival; manage SRs through staging and lead-time confirmation.
- Track scheduled pick dates and promised delivery dates based on sourcing, and ensure SRs are ready for processing.
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