Supervisor, Retail Food Operations - (Full-Time Flexible)

Supervisor, Retail Food Operations - (Full-Time Flexible)

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK! Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Supervisor, Retail Food Operations. This is an exciting opportunity for an experienced food-service professional to lead daily retail operations while creating an exceptional experience for our patients, visitors, and staff.

At MSK, service is at the heart of everything we do. We are seeking an engaged, hands-on leader to supervise employees, coordinate daily operations, and ensure our retail food areas maintain high standards of hospitality, food quality, safety, and efficiency.

Role Overview:

• Supervise and coordinate the daily activities of employees across assigned retail food-service areas.
• Assist with interviewing, onboarding, training, coaching, and evaluating staff.
• Prepare schedules and adjust daily assignments based on operational and staffing needs.
• Coordinate service during busy periods and provide hands-on assistance when needed.
• Ensure retail areas open, close, and transition between meal periods according to schedule.
• Monitor food quality, presentation, portioning, temperature, and availability.
• Oversee the receiving, requisitioning, inventory, rotation, and proper storage of food and supplies.
• Ensure food items are correctly labeled, dated, and rotated according to MSK, NYSDOH, and FDA guidelines.
• Maintain attractive food displays, accurate signage, and updated menu boards.
• Oversee cash-handling procedures, including register reconciliation, refunds, voids, and discrepancy reporting.
• Maintain sanitation and safety standards throughout dining and service areas.
• Complete required documentation, payroll updates, operational checklists, and reports.
• Respond to guest questions and concerns while promoting exceptional hospitality.

Key Qualifications:

• An associate degree or certified vocational training in Nutrition, Food Service Management, Culinary Arts, or a related area.
• Two to four years of relevant food-service or retail operations experience.
• ServSafe certification required.
• Food Handler certification preferred.
• Previous experience supervising, training, or providing daily direction to food-service employees.
• Knowledge of food safety, sanitation, inventory control, and cash-handling procedures.
• Strong customer service, communication, and problem-solving skills.
• Ability to organize and prioritize work in a fast-paced environment.

Core Skills:

• Strong communication, interpersonal, and leadership skills with the ability to provide clear direction, constructive feedback, and hands-on support to staff.
• Ability to coordinate daily retail food operations, organize schedules, prioritize assignments, and adjust staffing in a fast-paced and changing environment.
• Strong customer-service skills with the ability to remain calm, courteous, and solution-focused while maintaining attention to quality and detail.
• Strong knowledge of food safety, sanitation, inventory control, cash-handling procedures, and operational documentation. Comfortable using Microsoft Word, database-management programs, and POS systems such as Micros, Toast, or Squirrel.
• Ability to safely handle food, wear required protective equipment, and work around noise, cleaning chemicals, and varying temperatures. Must be able to stand and walk throughout the shift and occasionally lift, push, or pull items weighing up to 20 pounds.

Additional Information

• Location: 1275 York Ave (Main Campus)
• Schedule: Full-time, variable schedule, including weekends and holidays.
• Report to: Associate Director, Retail & Hospitality Services

Pay Range: $32.10 - $49.79

FSLA Status: Non-Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.