About this role
Everything we do is underscored by a why — and that why is one another.
Location
Altru Health System PO Box 6002 Grand Forks, ND 58201
Pay Range: $57,824.00 - $86,756.80
Summary:
The Supervisor Patient Financial Services provides leadership over the Patient Financial Services teams, overseeing self-pay account management and patient collections. This role ensures timely, accurate, and compliant handling of patient accounts, staff performance, and process improvement across assigned functions.
Essential Job Functions:
- Provides direct supervision and daily operational oversight of the Patient Account Representative (PAR) and Revenue Cycle Assistant (RCA) teams, including self-pay account work.
- Oversees collection activities for patient self-pay accounts receivable, evaluates collection strategies, and ensures compliance with payer, regulatory, and organizational requirements.
- Works with patients to secure payment or payment arrangements, ensuring they are informed of their financial obligations; communicates with third-party vendors and other stakeholders to facilitate timely payments.
- Supervises, coaches, and supports assigned staff; monitors productivity, quality, and performance, and addresses issues through coaching and corrective action as needed.
- Identifies trends, risks, and performance gaps; analyzes root causes and drives workflow improvements to increase efficiency, accuracy, and revenue protection.
- Establishes and monitors performance metrics related to quality, timeliness, and throughput; escalates issues and recommends corrective actions.
- Advises leadership on financial performance, monitors budget compliance, and works with the Manager on fiscal management, policy creation, and staff management.
- Collaborates with Finance, Patient Financial Services, Compliance, and Information Technology to resolve issues, support audits, and implement process or system changes.
- Collaborates with the trainer to develop staff training tools and participates in process improvements and training.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Certification:
- Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources
Education
- Required: Associates - Related Field
## - Preferred: Bachelors - Related Field
Work Experience:
- Required: A minimum of 3 years Related Experience Language Requirements:
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Physical Demands :
- Sit: Frequently (34-66%)
## - Stand: Occasionally (5-33%)
## - Walk: Occasionally (5-33%)
## - Stoop/Bend: Occasionally (5-33%)
## - Reach: Frequently (34-66%)
## - Crawl: Not Applicable
## - Squat/Crouch/Kneel: Rarely (1-4%)
## - Twist: Occasionally (5-33%)
## - Handle/Finger/Feel: Continuously (67-100%)
## - See: Continuously (67-100%)
## - Hear: Continuously (67-100%)
Weight Demands:
- Lift -Floor to Waist Level: Sedentary (