About this role
Site: The Spaulding Rehabilitation Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Support Operations Supervisor, Pediatric Clinics in Sandwich and Foxborough
Supervision of both Spaulding Foxborough and Sandwich Pediatrics 40-hour, 5-days schedule with travel between sites
Summary
Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.
Does this position require Patient Care? No
Essential Functions
- Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
- Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
- Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
- Identify opportunities for automation, standardization, or streamlining of administrative tasks.
- Serve as a liaison between the administrative support team and other departments or stakeholders.
- Provide training, orientation, and professional development opportunities to administrative support staff.
Qualifications
Education
- Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Bachelor's Degree Related Field of Study preferred
- Can this role accept experience in lieu of a degree? No
- Licenses and Credentials
Experience
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Administrative
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3-5 years required and Medical Office/Hospital/Managed Care
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2-3 years required and Supervisory
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1-2 years preferred
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Knowledge, Skills and Abilities
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Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
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Knowledge of administrative processes, procedures, and best practices.
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Strong organizational and time management skills.
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Excellent communication and interpersonal abilities.
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Problem-solving and decision-making skills.
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Attention to detail and ability to handle multiple priorities.
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Additional Job Details (if applicable)
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Additional Job Description
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Remote Type
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Onsite
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Work Location
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22 Patriot Place
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Scheduled Weekly Hours
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40
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Employee Type
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Regular
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Work Shift
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Day (United States of America)
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Pay Range
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$70,990.40 - $103,230.40/Annual
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Grade
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7
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At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
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Mass General Brigham Competency Framework
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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.