Supervisor, Field

What is the Opportunity?

Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.

Aecon Technical Solutions Inc. employs highly skilled technicians to perform telecommunications infrastructure installations. Whether in a residential, commercial, institutional, or hospitality environment, ATSI is able to assist clients with their telecommunications installation needs.

Reporting to the Field Manager, the Field Supervisor will responsible for the management of a team of Field Technicians. The Field Supervisor is also responsible for monitoring and managing telecommunication installation activities. The successful candidate must be able to train new team members on material provided and existing team members on updates to processes and procedures in their region. This position is based in Edmonton, Alberta, with the expectation of travel to surrounding areas, and travel to Calgary 1-3 times per month.

What You'll Do Here:

• Support telecommunication installation activities.
• Monitor and lead all field performance requirements to meet or exceed established Installation and Service benchmarks.
• Execute quality of work inspections and coach technicians on quality installations.
• Ensure the Health & Safety of themselves, their team and all customers in an environmentally friendly manner.
• Ensure all Technicians comply with uniform and safety policies.
• Present training courses to new employees or new process updates to the team.
• Act as the liaison between Field Technicians, Operations Support, and end users of customers of a contractual obligation.
• Conduct field visits with technicians as required.
• Complete all required documentation for Health and Safety, Quality Assurance and Vehicle Maintenance purposes.
• Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition.
• Assist Field Manager with customer issues, inquiries and resolution.
• Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging.
• Other duties as may be required.

What You Bring to the Team:

• Excellent Customer Service skills, both internally and externally.
• Technically inclined with a desire to learn.
• Demonstrated leadership skills.
• Installation, troubleshooting, and repair experience with TV, Internet, phone, and fibre services is considered an asset, but is not required.
• Experience in in-home sales, particularly within TV, Internet, or home security services, is an asset but not essential.
• Excellent interpersonal and communication skills.
• Strong organization & time management skills.
• Proficient knowledge of Microsoft Office Suite (Outlook, Excel and Word).
• An inclusive mindset and a commitment to promoting diversity, equity, and belonging in the workplace.
• Must be willing to travel as required and provide a clear driver’s abstract on an annual basis.

Individual pay is determined based on several factors such as work location, education, experience and unique skills.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provide