About this role

Ellasot Consulting is recruiting on behalf of a reputable organization for a proactive, organized, and results-driven Supervisor to oversee daily operations, coordinate staff activities, and ensure efficient service delivery.
The successful candidate willmonitor employee performance, maintain operational standards, resolve customer complaints, and ensure compliance with company policies and procedures.
The ideal candidate must possess strong leadership, communication, problem-solving, and organizational skills, with the ability to motivate team members and achieve operational targets in a fast-paced work environment.

Supervise and coordinate the daily activities of staff to ensure smooth business operations.
Assign duties, monitor task completion, and ensure employees adhere to established work schedules.
Ensure that products and services meet the organization's quality standards.
Monitor staff attendance, punctuality, conduct, and overall performance.
Provide guidance, coaching, and on-the-job support to team members.
Address customer complaints and resolve service-related issues promptly and professionally.
Ensure compliance with company policies, operational procedures, health and safety standards, and applicable regulations.
Monitor the use of equipment, materials, supplies, and other organizational resources.
Prepare daily, weekly, or monthly operational reports for management.
Identify operational challenges and recommend practical solutions for improved efficiency.
Support the training, onboarding, and development of new and existing employees.
Promote teamwork, accountability, discipline, and a positive work environment.
Conduct routine inspections to ensure cleanliness, orderliness, and proper maintenance of the work environment.
Escalate significant operational issues, employee misconduct, and customer complaints to management.
Perform other duties as assigned by management.

Minimum of an OND or HND in Business Administration, Hospitality Management, Management, or a related field. Relevant experience may be considered.
Minimum of 2–3 years of supervisory or team leadership experience.
Experience in hospitality, retail, customer service, or general operations is an advantage.
Strong leadership, communication, interpersonal, and organizational skills.
Good problem-solving and conflict-resolution abilities.
Ability to manage multiple tasks and work under pressure.
Proficiency in basic computer applications and report preparation.
High level of integrity, professionalism, accountability, and attention to detail.
Willingness to work shifts, weekends, and public holidays where operationally required.

Supervisor