About this role
Supervisor for the Customer Care Center focused on Digital Banking to lead remote teams and drive customer service performance in a banking call center environment.
Details: Job Type: Full-time Location: Remote, United States Salary: $77,000 – $82,000 per year
Requirements
- 4+ years of financial services call center experience
- 4+ years of supervisory experience
- Strong KPI analysis and performance management skills
- Excellent coaching and customer service skills
- Ability to work effectively in a remote environment
Work Requirements:
- Minimum internet speed of 75 Mbps download / 25 Mbps upload
- Evening and Saturday availability may be required
Benefits
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Health, dental & vision insurance
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4 weeks of paid time off
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401(k) matching
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Flexible work options
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Hiring: Ongoing