Supervisor, Cash Ops - Payment Processing

Job title: Supervisor, Cash Ops - Payment Processing

Standard Chartered Bank is an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Supervisor, Cash Ops - Payment Processing

Requisition Number: 63136

Location: Victoria Island, Lagos

Job Type: Full-time

Global Grade: Band 8

Job Summary

• Ensure all outward telegraphic transfers are processed completely, according to customer request while observing all policies, regulations, and controls.
• Ensure all cases of reported delayed or non-receipt of OTT are promptly investigated and resolved.
• Ensure that ITT’s which cannot be processed due to incomplete / non-receipt of disposal instructions are promptly investigated.
• Ensure that foreign currency clearing is done in accordance with laid down policies and procedures in a safe and controlled environment without losses.
• Ensure all outstanding items on the Nostro / Suspense related to international transfers are promptly investigated and resolved.
• To ensure “end to end “processing of STS Cheques adhering to all policies and procedures and maintaining quality service.

Key Responsibilities

Payments:

• Liaise with Team Lead on decisions regarding daily operational activities relating to International Payment transactions in compliance with operational procedures and regulatory controls.
• Processing of all foreign currency clearing transactions in compliance with operational procedures and regulatory controls.
• To conduct call-back confirmation for all OTT transactions processed in the unit in line with call-back procedures and to conduct 2nd level call-back confirmation for branch transactions in accordance with the transaction amount limits and subject to delegated authority limit.
• Ensure timely processing of all outward payments to the GBS processing team checking that all relevant details have been accurately captured on DOTOPAL both the manual regulatory and N-STP S2B payments.
• Review and treat scanned OTT instructions on RCP.
• Follow up with GBS Chennai to ensure that responses are sent out for all enquiries and chasers regarding OTT.
• Undertake all Key Control Reviews.
• Ensure full understanding of all relevant policies and procedures especially the CBN FX document to ensure there are not breaches or exceptions.
• Assisting the Lead, Cross border payments and Head of Cash Management Operations on Recovery strategies (DR & BCP).
• Work with Team Lead, Cross border payments to coordinate the Evacuation Process, roll call, compliance to departmental responsibilities as defined in the Departmental BC.

Service:

• Communicate with branches to ensure speedy forwarding of OTT documents to meet the standard processing deadlines.
• Provide appropriate support to the product programs initiated by Corporate and Institutional Banking and Wealth and Retail Banking.
• Ensure adequate communication between the department and both internal and external customers.
• Ensure all client transactions and queries are handled promptly and confirmed to both client and the relationship team.
• Investigation (Nostro / Suspense Accounts).
• Daily review of outstanding Items on Nostro reconciliation, ensuring that there are no outstanding Items over 1 days.
• Escalate all items outstanding over 3 days.
• Review and ensure that all outstanding items on all payment suspense account are closed timely. Ensure no outstanding Items beyond the approved life span of the respective accounts.

Others:

• Provides input to the development and enhancement of Cross border payment products especially as it relates to systems and procedures.
• Reviews internal systems to seek ways of improving processes to ensure smooth workflows are achieved.
• Seek opportunities for improvement of workflow to improve client service experience and reduce costs.
• Performing other duties as may be assigned by manager.
• Assist Info Tech and Ops to create and maintain a compliance culture through sample testing of compliance monitoring undertaken as RP, training, periodic self-assessments, generating accurate and timely reports, compliance monitoring plan, assessment of regulatory risks and ensure that controls exist to mitigate them.
• Assist the compliance function by communicating effectively internal policies / guidelines and regulatory requirements, proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.

Money Laundering:

• Ensure to remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to: “identifying our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers to protect both customers and banks’ interest.
• Follow up with the Sanction team handling for both FCY Outward Telegraphic Transfer and FCY Inward Telegraphic Transfers.

Health and Safety:

• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and
• Bring to the attention of the management any hazard in the workplace.

Requirements

• Certifications / Qualifications
• Degree plus 3 years banking experience.
• Languages.
• English Language.

Skills and Experience:

Must-have Skills:

• Excellent written and verbal communications.
• Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity.
• Ability to identify, analyse and manage operation risks.

Other Skills:

• Good PC skills - word processing and spreadsheets / PowerPoint.
• Adaptable and flexible Independent and innovative.

Key Experiences:

• Thorough knowledge of Central bank of Nigeria foreign exchange Manual and associated regulations / and In-depth knowledge of SCB’s Payment policy manual and swift standards.

Application Closing Date

14th October, 2026.