Supervisor - Access Services (TOSH/NUSL)

Supervisor - Access Services (TOSH/NUSL)

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps. Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for Find Jobs for Students. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page. Closing Date: 11/15/2026

Type of Position: Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers benefits including health plans, holiday, vacation and sick leave, education discount for staff and dependents, retirement contributions, life insurance, career training and educational opportunities, merchant discounts, and prescription delivery on the main campus when using UAMS pharmacy.

Summary of Job Duties This posting will fill positions at various clinics, including TOSH (The Orthopedic Spine Hospital) and NUSL (Neurosciences at Jack T Stephens). Final clinic assignment will be determined by the department manager based on operational needs and position availability. Supervises the operations of assigned workflows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues, and physician referrals. Assists with the testing, managing, and/or monitoring of workflows within UAMS electronic systems to ensure maximum productivity. This position assumes responsibility of the manager during the absence of the manager, educates staff on scheduling requirements, physician templates, payer requirements, and government rules and regulations required for compliance, registration, and customer service. They will also perform regular audits to ensure productivity, quality, and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication, and interpersonal skills.

Qualifications

Minimum Qualifications:

• High School diploma, GED, or formal educational equivalent
• Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment

Preferred Qualifications:

• Bachelor's Degree in Business, Healthcare, or a related field
• Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
• Leadership or supervisory experience

Responsibilities

• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meet performance standards

• Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service

• Seeks out continuing education on regulatory changes and industry standards; ensures information is provided to staff in a timely manner and based on workload

• Documents personnel issues and promotes a balanced and conducive work environment

• Ensures all department, CABC, ICE, and UAMS policies are followed

• Establishes and maintains performance standards for productivity, quality, and compliance

• Implements process improvement and reports results

• Ensures staff is educated and conducts themselves in the performance of all duties

• Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards

• Maintains current knowledge of the profession and all state and federal regulatory mandates

• Maintains required job skills competencies and completes skills assessments annually

• Completes and maintains documentation of continuing education hours annually

• Supervises the day-to-day operations of the assigned Access Coordinators and Patient Representatives

• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures

• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems

• Works closely with management to develop, implement, and maintain formalized training plans

• Responsible for annual training facilitation of staff development and providing employee coaching

• Responsible for employee evaluations

• Works with CABC Support for timekeeping and other HR items

• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC)

• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline

• Conducts team meetings and one-on-one meetings with direct reports

• Participates in new employee onboarding, training, and development of staff

• Provides proper transfer of information as necessary using communication skills and tools

• Ensures staff is collecting all front-end payments during the check-in process

• Performs other duties as needed

• Salary Information: Commensurate with education and experience

• Pre-employment Screening Requirements

• This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

• Benefits Eligible: Yes