Summer Associate Internship (Emerging Trends & Technology)

Navy Federal Credit Union - Summer Associate Internship (Emerging Trends & Technology)

Lending Strategy works horizontally serving as the interface and thought partner between Lending and the Member Strategy Office to support a center-led member strategy and provide relevant financial information to inform business decisions. We oversee and report on Lending's financials and positioning within the enterprise and represent Lending's knowledge and perspective through the sharing of data and insights, and synthesizing feedback into the segment strategy.

The Emerging Trends and Technology team collaborates with the AI Working Group to accelerate AI readiness and deploy high-impact, risk-worthy AI solutions that act as force multipliers for Lending – enhancing operational speed, precision, and member service.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Responsibilities

• Potential Projects

• Identify emerging technology trends relevant to Lending, assess their business implications, and deliver actionable recommendations

• Develop business cases to support Lending product and pricing innovations, such as relationship rewards

• Design and deliver studies to assess the business impact of AI pilots

• Conduct audits of business processes to identify opportunities for agentic AI transformation

• Create prioritization frameworks to evaluate AI use cases based on impact and feasibility

• Develop a “build vs. buy” decision framework to guide strategic AI investment choices

Responsibilities

• Monitor emerging technologies and AI advancements relevant to Lending, and evaluate their potential to enhance member experience and operational performance

• Apply quantitative and qualitative research methodologies to generate insights that support strategic and project objectives

• Conduct stakeholder interviews and analyze process documentation to assess current-state operations and technology

• Develop business cases and future-state strategies informed by research findings and stakeholder input

• Create actionable project plans and milestone frameworks to guide execution and ensure alignment with business goals

• Use data storytelling and visualization techniques to communicate findings and recommendations to senior leadership

• Define and track KPIs to measure the impact and value of technology initiatives on member experience and business outcomes

• Collaborate with internal teams and leadership to support business initiatives and drive strategic transformation

• Perform other related duties as assigned

Qualifications

• Currently pursuing a Master’s degree in Business Analytics, Data Science, Finance, Computer Science, Information Systems, Engineering, or a related discipline with a focus on strategy, technology, or data-driven decision-making

• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights and strategic recommendations

• Effective strategic thinking skills, particularly in business strategy development, evaluation, and technology-driven transformation

• Strong communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences

• Ability to drive projects forward by effectively engaging stakeholders across functions and leadership levels to achieve strategic objectives

• Familiarity with emerging technologies, AI concepts, and their business implications

• Knowledge of banking or financial services industry trends, products, and services is a plus

• Additional Information

Hours:

• Monday – Friday, 8:00AM - 4:30 PM CT

Locations:

• 820 Follin Lane, Vienna, VA 22180

• 5550 Heritage Oaks Dr Pensacola, FL 32526

• About Us

• Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Our approach to careers is simple yet powerful: Make our mission your passion.

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• Equal Employment Opportunity

• All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

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